Returns & Refunds Policy
Last updated: 6 June 2026
1. Returns
We want you to be happy with your purchase. If you are not completely satisfied, you may return unopened products to us within 30 days of receiving your order.
To be eligible for a return, the product must be:
- Unopened and in its original packaging
- In the same condition as when you received it
- Returned with proof of purchase
Please note: We cannot accept returns on opened products, used items, or products that have had their safety seal broken. This is for hygiene and safety reasons.
2. How to return an item
To return an item, please follow these steps:
- Contact us at support@ehealthstores.co.uk within 30 days of receiving your order.
- Let us know the reason for the return and include your order number.
- We will provide you with return instructions.
- Please ensure you obtain a proof of postage / tracking number when returning the item.
We recommend using a tracked service when returning goods, as we cannot be held responsible for items lost in transit.
3. Refunds
Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 working days.
- Refunds will be issued to the original method of payment.
- Please note that shipping costs are non-refundable.
4. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost to you.
5. Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@ehealthstores.co.uk
We aim to respond within 24–48 hours.